Blocks of Flats Insurance
Blocks of flats have special insurance needs, which is why an off-the-shelf policy may not provide you with sufficient cover. Cutting corners on insurance can have consequences at a later date, creating extra work for you and certainly compromising your relationship with the residents, your service charge payers.
As a specialist in buildings insurance for blocks of flats, Deacon has negotiated a policy specifically tailored for apartments and flat living, whether purpose built or converted. We work with a panel of leading insurers. We are able to provide comprehensive cover at competitive premiums.
What's covered? Click here to find more details
Legal Expenses
This policy provides added peace of mind for Residential Management Companies
Deacon Legal Expenses Insurance cover provides a wide range of features and benefits for issues relevant to Residential Management Companies. Cover includes legal assistance if there are disputes with contractors; cover for nuisance and trespass claims; Health and Safety defence, tax or employment disputes.
You will have access to a revolutionary website which will enable to you instantly generate bespoke legal documents. In addition to the website you have access to a confidential 24/7 help lines for Legal tax advice and Counselling Assistance.
Whats covered? Click here to find more details
Directors’ & Officers’ Liability
Even the most prudent director can make decisions in good faith which prove later to be ill-judged but ignorance is no defence in the eyes of the law. Directors and officers of residential management companies should be aware that they could potentially face unlimited personal liability without the protection of this affordable insurance.
Although directors and officers typically hold their positions as volunteers and out of goodwill the law recognises no fundamental difference between people running a residential management company and those running a large commercial enterprise. Directors can be held personally liable for the financial consequences of their actions and errors.
Managing a building is a time consuming task, even with the assistance of property managers. Any director willing to put in the time and effort deserves the protection that this affordable ‘peace of mind’ liability insurance can provide.
What's covered? Click here to find more details
Engineering Inspection and Insurance
If you are responsible for managing a block of flats, you are required to ensure that equipment such as lifts, boilers and window cleaning gantries are inspected regularly and are well maintained. Even where specific legislation does not apply, plant and equipment may be subject to Health & Safety guidance notes.
We can negotiate a policy written for your building which will cover the costs of professional inspection of vulnerable equipment specified by you. It will also cover you for unforeseen breakdown and damage.
What's covered? Click here to find more details
Buildings and landlords’ contents cover for let property
Deacon’s insurance policy for residential landlords recognises the practical realities of renting property in today’s market. As one of the UK’s largest property insurance intermediaries, we fully understand the letting business. We do not create unnecessary difficulties – we simply provide comprehensive cover for landlords at affordable premiums.
Our policy covers properties let to professionals, students and DSS tenants. What’s more, it is supported by Deacon’s personal service to ensure that all the administration is handled smoothly and efficiently.
What's covered? Click here to find more details
Contents cover for flat owners
Deacon’s customer survey results confirm that over a third of flat owners do not have contents insurance for their own flats and apartments. This may occasionally be through choice, but often it is because there is confusion about where the protection of buildings insurance (paid for by residents via service charges) ends and where their own liability begins.
The simple fact is that only fixtures and fittings are covered by buildings insurance alone. There is no substantial difference between the buildings cover provided for house owners and flat owners; however, both should have contents cover for their furniture and personal belongings.
Arranging cover for Leaseholders and residents is made easy with Deacon’s contents insurance policy. We are happy to handle the administration, meaning there is minimal paperwork for you or your residents.
This is a comprehensive policy which includes protection for valuables typically present within a modern home. We can tailor each policy to individual requirements, and can even extend cover to include specified items if we are requested to do so.
What's covered? Click here to find more details
Emergency Response 24 Individual
Deacon’s emergency response policy ensures that unforeseen emergencies can be dealt with immediately, 24 hours a day, 7 days a week.
If something goes wrong you have immediate access to a 24-hour emergency help line; there is no need to lose valuable time contacting a tradesman first.
You will receive immediate advice on how to deal with the situation and, if appropriate, an approved contractor will be despatched to assist. Wherever possible, permanent repairs will be made on the spot, with call-out charges, parts, labour and VAT all covered up to a total of £500 per incident.
What's covered? Click here to find more details
Emergency Drainage and Plumbing Insurance
Deacon’s emergency drainage and plumbing policy ensures that unforeseen emergencies can be dealt with immediately - 24 hours a day, 7 days a week.
This policy has been specially tailored to cover blocks of flats and related communal areas in the event of emergency drainage and plumbing incidents.
You will receive immediate advice on how to deal with the situation and if required, an approved contractor will be despatched to identify the problem and complete an emergency repair where possible to protect you against risk to health or make the building safe and habitable and if necessary, secure the property and belongings against further resulting damage.
What's covered? Click here to find more details
Emergency Response 24 Group
Deacon’s emergency response policy ensures that unforeseen emergencies can be dealt with immediately, 24 hours a day, 7 days a week.
If something goes wrong you have immediate access to a 24-hour emergency help line; there is no need to lose valuable time contacting a tradesman first.
You will receive immediate advice on how to deal with the situation and, if appropriate, an approved contractor will be despatched to assist. Wherever possible, permanent repairs will be made on the spot, with call-out charges, parts, labour and VAT all covered up to a total of £500 per incident.
What's covered? Click here to find more details
Claim Form Downloads
Here you will find a copy of our most frequently requested claim forms. In order to download these, you will need to install a copy of Adobe Acrobat Reader onto your PC or Laptop. The software is free to download and is entirely safe.
http://www.adobe.com/products/reader

Escape of Water Claim Form
Storm or Flood Claim Form
Theft Claim Form
Malicious Damage Claim Form
Generic Property Insurance Claim Form
Once you have fully completed your claim form, please send it to us as quickly as possible. It is important that you understand that the issue of a claim form is not an admission of liability.
Once you have completed your the Claim Form and all supporting documentation, please return to us by clicking here.
Blocks of Flats Insurance
Blocks of flats have special insurance needs, which is why an off-the-shelf policy may not provide you with sufficient cover. Cutting corners on insurance can have consequences at a later date, creating extra work for you and certainly compromising your relationship with the residents, your service charge payers.
As a specialist in buildings insurance for blocks of flats, Deacon has negotiated a policy specifically tailored for apartments and flat living, whether purpose built or converted. We work with a panel of leading insurers. We are able to provide comprehensive cover at competitive premiums.
What's covered? Click here to find more details
Legal Expenses
This policy provides added peace of mind for Residential Management Companies
Deacon Legal Expenses Insurance cover provides a wide range of features and benefits for issues relevant to Residential Management Companies. Cover includes legal assistance if there are disputes with contractors; cover for nuisance and trespass claims; Health and Safety defence, tax or employment disputes.
You will have access to a revolutionary website which will enable to you instantly generate bespoke legal documents. In addition to the website you have access to a confidential 24/7 help lines for Legal tax advice and Counselling Assistance.
Whats covered? Click here to find more details
Directors’ & Officers’ Liability
Even the most prudent director can make decisions in good faith which prove later to be ill-judged but ignorance is no defence in the eyes of the law. Directors and officers of residential management companies should be aware that they could potentially face unlimited personal liability without the protection of this affordable insurance.
Although directors and officers typically hold their positions as volunteers and out of goodwill the law recognises no fundamental difference between people running a residential management company and those running a large commercial enterprise. Directors can be held personally liable for the financial consequences of their actions and errors.
Managing a building is a time consuming task, even with the assistance of property managers. Any director willing to put in the time and effort deserves the protection that this affordable ‘peace of mind’ liability insurance can provide.
What's covered? Click here to find more details
Engineering Inspection and Insurance
If you are responsible for managing a block of flats, you are required to ensure that equipment such as lifts, boilers and window cleaning gantries are inspected regularly and are well maintained. Even where specific legislation does not apply, plant and equipment may be subject to Health & Safety guidance notes.
We can negotiate a policy written for your building which will cover the costs of professional inspection of vulnerable equipment specified by you. It will also cover you for unforeseen breakdown and damage.
What's covered? Click here to find more details
Buildings and landlords’ contents cover for let property
Deacon’s insurance policy for residential landlords recognises the practical realities of renting property in today’s market. As one of the UK’s largest property insurance intermediaries, we fully understand the letting business. We do not create unnecessary difficulties – we simply provide comprehensive cover for landlords at affordable premiums.
Our policy covers properties let to professionals, students and DSS tenants. What’s more, it is supported by Deacon’s personal service to ensure that all the administration is handled smoothly and efficiently.
What's covered? Click here to find more details
Contents cover for flat owners
Deacon’s customer survey results confirm that over a third of flat owners do not have contents insurance for their own flats and apartments. This may occasionally be through choice, but often it is because there is confusion about where the protection of buildings insurance (paid for by residents via service charges) ends and where their own liability begins.
The simple fact is that only fixtures and fittings are covered by buildings insurance alone. There is no substantial difference between the buildings cover provided for house owners and flat owners; however, both should have contents cover for their furniture and personal belongings.
Arranging cover for Leaseholders and residents is made easy with Deacon’s contents insurance policy. We are happy to handle the administration, meaning there is minimal paperwork for you or your residents.
This is a comprehensive policy which includes protection for valuables typically present within a modern home. We can tailor each policy to individual requirements, and can even extend cover to include specified items if we are requested to do so.
What's covered? Click here to find more details
Emergency Response 24 Individual
Deacon’s emergency response policy ensures that unforeseen emergencies can be dealt with immediately, 24 hours a day, 7 days a week.
If something goes wrong you have immediate access to a 24-hour emergency help line; there is no need to lose valuable time contacting a tradesman first.
You will receive immediate advice on how to deal with the situation and, if appropriate, an approved contractor will be despatched to assist. Wherever possible, permanent repairs will be made on the spot, with call-out charges, parts, labour and VAT all covered up to a total of £500 per incident.
What's covered? Click here to find more details
Emergency Drainage and Plumbing Insurance
Deacon’s emergency drainage and plumbing policy ensures that unforeseen emergencies can be dealt with immediately - 24 hours a day, 7 days a week.
This policy has been specially tailored to cover blocks of flats and related communal areas in the event of emergency drainage and plumbing incidents.
You will receive immediate advice on how to deal with the situation and if required, an approved contractor will be despatched to identify the problem and complete an emergency repair where possible to protect you against risk to health or make the building safe and habitable and if necessary, secure the property and belongings against further resulting damage.
What's covered? Click here to find more details
Emergency Response 24 Group
Deacon’s emergency response policy ensures that unforeseen emergencies can be dealt with immediately, 24 hours a day, 7 days a week.
If something goes wrong you have immediate access to a 24-hour emergency help line; there is no need to lose valuable time contacting a tradesman first.
You will receive immediate advice on how to deal with the situation and, if appropriate, an approved contractor will be despatched to assist. Wherever possible, permanent repairs will be made on the spot, with call-out charges, parts, labour and VAT all covered up to a total of £500 per incident.
What's covered? Click here to find more details
Claim Form Downloads
Here you will find a copy of our most frequently requested claim forms. In order to download these, you will need to install a copy of Adobe Acrobat Reader onto your PC or Laptop. The software is free to download and is entirely safe.
http://www.adobe.com/products/reader

Escape of Water Claim Form
Storm or Flood Claim Form
Theft Claim Form
Malicious Damage Claim Form
Generic Property Insurance Claim Form
Once you have fully completed your claim form, please send it to us as quickly as possible. It is important that you understand that the issue of a claim form is not an admission of liability.
Once you have completed your the Claim Form and all supporting documentation, please return to us by clicking here.